The Health Centre is housed in a purpose built complex and access for the disabled is extremely easy. There are two well-equipped treatment rooms where nurses carry out procedures such as blood tests, woundcleaning and dressing, ear syringing and vaccinations.
There is also physiotherapy, podiatry & speech and language.
Appointments to see the doctor or Practice Nurse may be made by calling at the surgery or by telephone –
(0141) 531 8250 – Option 1
Please remember an appointment is for one person only and you should attend on time.
If you require urgent attention you will be seen without an appointment, but please telephone the receptionist, if possible, so that she can arrange for the doctor to see you.
Requests for home visits should be made before 10.00am whenever possible. Please give a brief description of the problem to enable the doctor to assess the urgency of the visit. The doctor will be pleased to visit patients who are too frail to come to the surgery.
Repeat Prescriptions requests can be made by letter, in person, by telephone (24 hour voice mail, 7 days per week). Requests by letter should enclose a stamped addressed envelope for return. Please allow 24 working hours for your prescription to be completed and 3 days if it has to be returned to you by post.
TELEPHONE PRESCRIPTION NUMBER
531 8255 - Option 2
Test results & Hospital Reports can be obtained by phoning 531 8250 - Option 3, between 2pm and 6pm
Out of Hours Cover is the responsibility of GGNHSB
Weekdays 6.pm - 8am and Fri 6pm - Mon 8am
Telephone NHS 24 – 111 during these hours
There is always a doctor available to see emergencies, although not necessarily one from this practice.
The Practice is open from 8.30am – 6.00pm Mon – Fri.
Extended Hours – Every Other Monday 17:30 – 19:00
(Surgery on some Tuesdays from 2.00pm – 3.00pm is Child Health Surveillance Clinic & Postnatal)
3.15 – 4.00 Routine Surgery
CHANGE OF PERSONAL DETAILS
If you change your name, address or telephone number please inform the Receptionist
In order to register with the practice you should bring your NHS medical card. If you do not have a medical card the receptionist will ask you to complete a registration form and will offer you a registration appointment. If you prefer a particular type of doctor e.g. male or female we will do our best to note this, however not all doctors provide all services and a specific doctor may not be immediately available. Failure to attend or cancel your registration appointment will result in non registration.
We offer Health Checks to the following people:-
All New Patients joining the Practice.
All patients 16-74 who have not seen their GP in the previous 3 years.
We recommend that all female patients have a cervical smear every three years.
We recommend all patients over 65 and younger patients with chronic illness receive a flu vaccination annually. This vaccine is available from October.
All GP practices are contracted to provide “essential services”, that is, basic treatment of ill people. We also hold a contract with GG&C NHS to provide additional services: Family Planning Services are available from Sandyford Initiative – 211 8130
- Contraceptive services
- Antenatal & Postnatal services.
- Child Health Surveillance, together with Health Visitor.
- Routine immunisation of children.
- Cervical Smear Tests
- Wart Clinic.
- Travel Immunisations both NHS & Private
- Counselling service within the practice can be accessed via the GP.
We also hold a contract with GG&C NHS for the following “enhanced services”:
Annual flu immunisation programme to protect the elderly and at risk; Regular monitoring, by blood and urine, for patients on a range of drugs for arthritis and bowel problems; Annual comprehensive review for patients with CHD; AF; Asthma; COPD; Stroke; CKD; Mental Health; Epilepsy; Hypothyroid; Hypertension and Diabetes, which includes appointments with dietician and podiatrist..
We also run a Methadone Substitution Programme for patients with drug problems with approval from the Glasgow Drug Problem Service.
SUGGESTIONS OR COMPLAINTS
We make every effort to give the best service possible to every one who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible. Simply contact the Practice Manager and she will set the wheels in motion. Further written information is available on the complaints procedure from reception. We also have a wall-mounted suggestion box, which is checked weekly.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases. Emergency Care Information for GP out of hours care:-
If a patient does not wish this information to be shared they have been advised to inform us of this
Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetes care. If you do not wish anonymous information about you to be used in such a way, please let us know.
You can have access or copies of you medical records by putting your request in writing. A fee may be charged for this service.
RIGHTS & RESPONSIBILITY
In the rare event of a patient being violent or threateningly abusive to staff or other people in the surgery, we may call the police, and we may ask the Health Board to remove you from our list. There is a special GP practice in the city to which violent patients will be referred.
You will be treated with respect and as a partner in your care. Practice doctors and staff should also be treated with respect.
This means that you have responsibilities too.
There will be no physical violence, verbal abuse or drunkenness tolerated under any circumstances.
Help Yourself and us by:
Let anyone involved in your care know if you cannot keep an appointment either at the surgery, hospital or clinic.
Let anyone involved in your care know if you change your address or telephone number.
We will try to help by:
Answering questions about your treatment
We will respect your confidentiality at all times.
We will provide information on how to complain or make suggestions about our service.
DRS MILLS & MARSHALL PRACTICE TEAM
Mary Doris (Practice Manager) Tel 531 8250
Looks after administration, finance and co-ordinates the work of other staff members.
Julie Roberts (Receptionist/HCA) 531 8250
Margarette Jordon (Receptionist) 531 8250
Tricia Boyle (Receptionist) 531 8250
Frances Martin (Receptionist) 531 8250
Answer telephones, make appointments, give results and deal with other enquiries. If they are unable to assist they will pass you on to the appropriate person to help you.
Practice Nurse 531 8250
Dorothy McFarlane BN, RGN Independent Nurse Prescriber, Minor Illness Adult/Children
Available by appointment. Runs many of the Clinics listed under the Services Section in association with the doctors.
Health Visitor 531 8226
Marie Knox BSC, RGN, RSCN, PGC Child protection. Call between 9.00am-10.00am (or leave message on answering machine at any time)The Health Visitor is available to give advice and monitor health & development in children.. Can be contacted in surgery Tuesday 1.30 to 4.30 at CH Clinic.
Community Health Visitor Open Clinic Mon 13:00 – 15:00
District Nurses 531 8210
Ros Murray R.M.N., R.G.N., Dip D.N.
June Bone R.G.N., Dip. D.N., B.Sc
(Available on phone 8.30-9.15am or 2.00-3.00pm)
Visit patients at home and deal with wound dressing, injections and general nursing care for patients who are unable to attend the surgery.
Julie Roberts – Certificate of HCA from Caledonia University 06
Practice Leaflet review date 30th June 2015